Refund & Cancellation Policy
Last updated 5 August 2026
This policy applies to all event, coaching and consultancy services supplied by ALEEF WORKS (UEN 53529067E) and forms part of our Terms of Service. It explains what happens to money you have paid if an engagement changes, is postponed or is cancelled.
1. Booking deposit
- A booking deposit, normally 50% of the total, confirms your date and secures equipment and crew.
- Until the deposit is received, no date is held and no equipment is reserved.
- The deposit is applied against the total fee. It is not an additional charge.
2. Cancellation by the Client
Cancellation takes effect on the date we receive written notice at aleef@aleefworks.com. Charges are calculated against the total contract value:
| Written notice received | Amount payable | Refund due to you |
|---|---|---|
| More than 30 days before the event | Any third-party costs already committed and non-recoverable, evidenced on request | Deposit, less those committed costs |
| 15 to 30 days before the event | 50% of the deposit | 50% of the deposit |
| 7 to 14 days before the event | The full deposit | None |
| Less than 7 days before the event | 100% of the total contract value | None |
3. Postponement
- Where you postpone with more than 14 days' notice and we can agree a new date within six months, your deposit transfers in full to the new date.
- One postponement is accommodated without charge. Any further postponement is treated as a cancellation under section 2.
- Where the new date requires materially different resources, we may reissue the quotation.
- If no replacement date is agreed within six months, section 2 applies as at the original event date.
4. Cancellation by us
If we cancel for any reason other than your breach of the Terms of Service or an event beyond reasonable control, you receive a full refund of everything paid. Where practical we will first offer a comparable alternative or an alternative date.
5. Events beyond reasonable control
Where delivery is prevented by circumstances beyond either party's reasonable control, including government restrictions, public health orders, venue closure, fire, flood or civil emergency. In that situation we will first work with you to reschedule at no additional charge. Where rescheduling is not possible, sums paid are refunded less third-party costs already committed and non-recoverable, evidenced on request.
6. Changes to scope on the day
- Reductions in scope requested on the day of the event are not refundable, as resources have already been committed and deployed.
- Additional services requested on the day are quoted separately and invoiced after the event.
- Where equipment we supply fails and cannot be substituted, we refund the portion of the fee attributable to the affected element.
6a. Coaching and consultancy
- Individual coaching sessions rescheduled with at least 24 hours' notice are moved at no charge.
- Sessions cancelled with less than 24 hours' notice, or missed, are treated as delivered and are not refunded.
- Unused sessions in a block booking are refundable pro rata for 6 months from purchase.
- Consultancy already performed is not refundable. Work not yet started is refunded in full.
7. How refunds are made
- Refunds are issued to the original payment method. Card payments are refunded to the card used; bank transfers and PayNow are refunded to the originating account.
- Approved refunds are processed within 14 business days of agreement. Your bank or card issuer may take additional time to post the credit.
- Refunds are made in Singapore Dollars. We are not responsible for currency movements or receiving-bank charges on international refunds.
- Card processing fees are not refundable. Payment providers retain their fee on refunded transactions, so a card refund is net of that fee. Where this matters to you, bank transfer or PayNow avoids it entirely.
8. Questions, disputes and chargebacks
If you are unhappy with any part of an engagement or a charge, please contact us first at aleef@aleefworks.com. We aim to acknowledge within 2 business days and resolve within 10 business days.
Raising a chargeback with your card issuer before contacting us usually takes longer to resolve than dealing with us directly, and prevents us from correcting the problem. We would always rather hear from you.
9. Contact
ALEEF WORKS · UEN 53529067E · Singapore
aleef@aleefworks.com