Terms of Service

Last updated 5 August 2026

These terms govern the supply of event services by ALEEF WORKS, a sole proprietorship registered in Singapore under UEN 53529067E ("we", "us", "our"), to the party engaging those services ("you", "the Client"). By accepting a quotation or paying a deposit, you agree to these terms.

1. Services

We provide event, coaching and consultancy services, which may include esports events and tournaments, brand roadshows, sim racing experiences, tournament operations, equipment sourcing and deployment, on-site technical crew, logistics, custom branding, one-to-one and group coaching (online or in person), and advisory work on facilities, programmes, formats and operations. The specific services for your engagement are those set out in the written proposal issued to you.

2. Quotations and acceptance

• We do not publish fixed prices. Every engagement is quoted individually based on scope, and a written proposal is issued before any commitment.
• Quotations are valid for the period stated on the proposal, and are based on the requirements, venue, date and participant numbers you provide.
• A contract forms when you accept the proposal in writing or pay the booking deposit, whichever occurs first.
• Requirements not listed in the proposal are not included, and may be subject to additional charges agreed in writing.
• Where information you provide changes materially (guest numbers, venue, date, duration or scope) we may reissue the quotation.

3. Fees and payment

• All prices are quoted in Singapore Dollars (SGD).
• A booking deposit of 50% of the total is payable to confirm the engagement and secure equipment and crew, unless the proposal states otherwise.
• The remaining balance is due as stated on the invoice, typically following delivery of the event.
• We accept bank transfer, PayNow and card payment. Where a card payment is made, processing fees charged by the payment provider are not recoverable by us and are not refundable (see the Refund & Cancellation Policy).
• ALEEF WORKS is not GST-registered. No GST is charged on our invoices.
• The date is not held and equipment is not reserved until the deposit is received.

4. Your responsibilities

Unless the proposal expressly states otherwise, you are responsible for:

• Venue access for load-in, setup, operation and teardown, at the times agreed.
• Adequate and dedicated electrical supply at the activation position, as specified in the proposal.
• Any network connectivity specified as a requirement, including testing it in advance where we have asked for it.
• All venue permits, licences and permissions, and any fees charged by the premises.
• Supplying artwork, logos and brand assets in the format and by the deadline we specify, and confirming you hold the rights to use them.
• Confirming final guest numbers by the deadline in the proposal.

5. Equipment and site conduct

• All equipment remains our property or that of our suppliers throughout, and is provided for use during the activation only.
• You are responsible for loss of or damage to equipment caused by your guests, staff or contractors, beyond fair wear and tear.
• Our crew may pause or stop an activity where they reasonably consider it unsafe, or where a participant is behaving in a way that risks injury or damage.

6. Changes, postponement and cancellation

Changes to date, venue or scope must be agreed in writing and may affect the price and our ability to deliver. Cancellation and postponement are governed by our Refund & Cancellation Policy, which forms part of these terms.

6a. Coaching sessions

• Coaching is booked by session or by block, as set out in your proposal or booking confirmation.
• Sessions rescheduled with at least 24 hours' notice are moved at no charge. Sessions cancelled or missed with less notice are treated as delivered.
• Online sessions require a stable connection at your end; we are not able to credit a session lost to your connectivity.
• Coaching improves technique and understanding. We do not guarantee any specific result, ranking or lap time.

7. Liability

• We maintain the insurance stated in your proposal, where insurance is included.
• We are not liable for indirect or consequential loss, including loss of profit, revenue, business or reputation.
• Our total liability arising from an engagement is limited to the total fees paid by you for that engagement.
• Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud, where such limitation is not permitted by law.

8. Events beyond reasonable control

Neither party is liable for failure to perform caused by circumstances beyond its reasonable control, including government restrictions, public health orders, venue closure, fire, flood or civil emergency. Where such an event prevents delivery, we will work with you to reschedule; the Refund & Cancellation Policy sets out how sums paid are treated.

9. Confidentiality and publicity

We treat client identities, guest lists and event details as confidential. We will not name you, your event or your venue in marketing without your written permission. Photographs and recordings made at an activation are used only with your agreement.

10. Third-party software and content

Activations may use third-party software, titles and licensed content. Where a specific title, circuit or licensed asset is named in a proposal, its availability is subject to the relevant licensor's terms. If a named item becomes unavailable, we will propose the nearest equivalent at no additional cost.

11. Personal data

Personal data is handled in accordance with our Privacy Policy and the Personal Data Protection Act 2012 of Singapore.

12. Governing law

These terms are governed by the laws of Singapore, and the parties submit to the exclusive jurisdiction of the Singapore courts.

13. Contact

Questions about these terms should be sent to aleef@aleefworks.com.
ALEEF WORKS · UEN 53529067E · Registered in Singapore.